Job Summary:

We are seeking a skilled and motivated Vision+ 10, L1-Application Support Analyst with a minimum of 3 years of relevant experience to join our dynamic IT support team. The successful candidate will be responsible for providing first-level support for Vision+ 10 applications, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Provide L1 support for Vision+ 10 applications, including incident management and issue resolution.
• Monitor application performance and respond to alerts and service requests.
• Collaborate with internal teams and external vendors to troubleshoot and resolve application issues.
• Document support activities, resolutions, and maintain knowledge base articles.
• Escalate unresolved issues to L2/L3 support teams as necessary.
• Ensure compliance with ITIL processes and service level agreements (SLAs).
• Participate in application testing, upgrades, and maintenance activities.
• Provide support during system implementations and deployments.
• Must be open to work on regional shift pattern e.g. 8.30am to 4.30pm, 3pm to 11pm, 4pm to12am

Qualifications:

• Minimum 3 years of experience in application support, preferably with Vision+ 10.
• Strong understanding of IT support processes and incident management.
• Familiarity with banking and financial services applications is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to work in shifts and provide on-call support as needed.

Education:

• Bachelor's degree in Computer Science, Information Technology, or related field.