Key Responsibilities

• Provide Level 1 and Level 2 technical and functional support for a range of Corporate IT and Security applications.
• Interact with end-users via phone, chat, email, and support ticketing systems.
• Analyze, manage, and resolve user-reported incidents, problems, and service requests.
• Collaborate with cross-functional teams to identify and resolve technical issues effectively.
• Escalate complex issues to Level 3 application or infrastructure support teams as needed.
• Monitor and supervise scheduled tasks and batch jobs on a daily and monthly basis.
• Coordinate closely with project, infrastructure, and production teams to address user requests.
• Generate and distribute regular reports (daily, weekly, monthly) related to data and support tickets.
• Available to work in rotating shifts, including weekends and on-call duties.

Required Skills and Competencies

• Strong analytical thinking, logical reasoning, and problem-solving capabilities.
• Technical knowledge including:
  • Basic understanding of application servers
  • Familiarity with scripting or programming languages (e.g., PowerShell, C#, Java)
  • Awareness of IT production environments and deployment pipelines
  • Hands-on experience with DevOps tools (e.g., Jenkins, JIRA, Nexus, TFS)
• Ability to explain technical concepts to non-technical users effectively.
• Strong time management skills with a commitment to goal achievement.
• Capable of multitasking and working independently with minimal supervision.

Qualifications

• Bachelor's degree in Computer Science or a related field. Relevant industry certifications are an advantage.
• Minimum of 4 years' experience in application support or development.
• Prior experience in the financial sector or other highly regulated industries.
• Certifications in ITIL or Cybersecurity.
• Scripting or programming expertise for automation purposes.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA .