SCOPE

Reporting to the Director of Sales & Marketing, the Groups & Events Manager is essential to the advancement of the hotel's market position in the Groups & Events sector. This role contributes to the focused sales efforts of Groups & Events Team to oversee groups & events files, ensures optimal utilization and revenue maximization of the hotel's event spaces including theatre, ballroom, restaurants and guest rooms, while following Kempinski's standards.

OVERALL OBJECTIVES

• Assist with qualification and coordination of event enquiries (including leads, RFPs, etc.) and handle requests according to the relevant standards
• Generate proposals, contracts, BEOs and Group Resumes
• Review results including forecasts and revenue tracking, to provide recommendation and execute strategies to increase market share and maximize revenue
• Handle converted confirmed events business/meeting and handover group files (from the Sales team) and oversee until post-event
• Collaborate closely with Sales team to engage and build relationships with clients
• Collaborate closely with Banquet, F&B, Rooms and Operations teams to ensure smooth handover and executive of all groups and events, and to ensure that clients need are fulfilled
• Introduce Banquet Manager to the clients and be present throughout the events
• Consolidate feedback from the clients after events and groups departure, and share it with relevant departments to celebrate success or identify areas for improvement
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards
• Perform additional administrative tasks and other ad-hoc duties as assigned

REQUIREMENTS

• Minimum Diploma in Business Administration, Marketing or Hotel Management with 5 years' experience in a similar capacity
• Fluent in spoken and written English
• Possesses theability to adapt communication and working style to suit various stakeholders
• Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Resourceful, customer-focused, able to multi-task and work within tight deadlines
• Proven ability in driving successful events
• Hotel operations experience is a plus
• Analytical approach to problem solving and demonstrated ability to "think outside of the box"