We are seeking a highly motivated Event Sales Manager to drive revenue growth by attracting and retaining customers for celebrations, including birthdays, anniversaries, promotions, wedding showers, and corporate gatherings. The ideal candidate will be passionate about hospitality, customer engagement, and business growth.

Roles & Responsibilities

Event & Party Coordination

• Manage event bookings, from inquiry to execution, ensuring a seamless customer experience.
• Work with the kitchen and bar teams to develop customized F&B packages for celebrations.
• Coordinate with external vendors (if needed) for event add-ons such as decorations, cakes or live entertainment.
• Ensure all events meet guest expectations while maintaining operational efficiency.

Operations Management & Service Excellence

• Manage daily outlet operations for KTV rooms, ensuring efficient room turnover, excellent service quality and smooth event execution.
• Implement and enforce SOPs for room setup, cleanliness, F&B service and equipment maintenance.
• Monitor guest satisfaction, address customer feedback, and continuously improve service delivery.

Job Requirements

• Work Schedule: 6 days week (5:30pm to 2:30am)
• Strong background in event management, customer engagement and revenue growth strategies.
• Proven track record in driving customer loyalty and increasing repeat business.
• Ability to analyze business data and develop actionable strategies for revenue growth.