The Inbound Manager is a crucial role within" M.I.C.E MATTERS PTE LTD" is responsible for the successful planning, execution, and delivery of high-quality travel programs for our international clients, ensuring seamless travel experiences for clients by managing logistics, coordinating with local suppliers, crafting itineraries and providing exceptional customer service, all while maintaining strong focus on client satisfaction and revenue generation within a specific destination.
This role involves managing all aspects of inbound operations, from initial client contact and program development to on-the-ground execution and post-trip follow-up.

1. Client Relationship Management:

- Serve as the primary point of contact for international clients, building and maintaining strong relationships.

- Understand client needs and preferences and translate them into customized travel programs.

- Respond promptly and professionally to client inquiries and requests.

- Handle client feedback and resolve any issues or complaints effectively.

2. Itinerary Development and Planning/ Supplier Management:

- Design and develop creative and innovative itineraries that meet client requirements and budgets.

- Prepare detailed program proposals, cost estimates, and operational plans.

- Ensure all programs are executed to the highest standards of quality and safety.

- Negotiate rates and contracts with suppliers, including hotels, transportation companies, restaurants, and activity providers.

- Monitor supplier performance to maintain quality standards and address any issues promptly.

- Identify and evaluate potential suppliers, ensuring they meet the company's quality and safety standards.

- Maintain strong relationships with key suppliers and evaluate suppliers' performance.

3. Operational Management:

- Oversee the day-to-day operations of inbound programs, ensuring smooth and efficient execution.

- Coordinate with suppliers and service providers to ensure timely and accurate delivery of services.

- Manage on-site logistics, including transportation, accommodation, and activities.

- Monitor program performance and make necessary adjustments to ensure client satisfaction.

- Contingency planning for unexpected situations.

4. Financial Management:

- Prepare and manage program budgets, ensuring profitability.

- Monitor program expenses and control costs.

- Process invoices and payments in a timely manner.

- Provide accurate and timely financial reports.

5. Team Collaboration:

- Work closely with internal departments to ensure seamless program delivery.

- Providing guidance and support to team members.

- Contribute to the development of new products and services.

6. Market Research & Product Development:

- Stay up to date by attending seminars or conferences about the latest tourism trends, regulations and safety measure to provide informed recommendations.

- Identify new and innovative products and experiences to enhance program offerings.

- Conduct site inspections and product evaluations.