The Event Support & Audio Visual (AV) Admin Officer shall report to the Head Event Executive/Senior Zone Manager

The primary responsibilities are:

• Report to the Head Event Executive/Senior Zone Manager.
• Ensure the operations, maintenance, servicing, repairs, and inspection of Audio-Visual and Control Systems to all equipment in TP and any other equipment which are required from time to time.
• Undertake to execute the Monthly and Regular Servicing, Maintenance, Repair, and Inspection of Audio-Visual and Control Systems
• Attend to user's requests and complaints via established Computerized Management Systems.
• Monitor and ensure that all the faults reported in CMMS and attended to and followed up.
• Ensure the AV Technicians attend to breakdowns & emergency repairs to all the Audio-Visual and Control Systems
• Verify the asset list of Audio-Visual and control systems in every room and update the list accordingly.
• Set up and test audio-visual equipment, including sound systems, projectors, screens, and lighting.
• Troubleshoot and resolve any technical issues during events.
• Ensure the quality and reliability of audio-visual components.
• Track all expenditures and provide financial reports to superiors.
• Collaborate with clients to understand their event requirements and objectives.
• Create detailed event plans, including timelines, budgets, and logistics.
• Assist in set-up, control, operate, attend to feedback, and troubleshooting on all Audio-Visual systems, sound systems, and stage lighting as required for any functions, events, training, etc.
• Provide technical advice and operational support to users for both internal/external events.
• Oversee the setup and breakdown of event spaces.
• Manage on-site event staff and vendors.
• Ensure a smooth flow of activities during the event.
• Address any last-minute changes or emergencies.
• Provide clients with regular updates and ensure their needs and expectations are met.
• Gather feedback from clients and attendees to assess the success of events.
• Identify areas for improvement and implement changes in future events.
• Ensure all equipment are checked regularly and coordinate specialized servicing.
• Any other duties that may be assigned by the SZM and/or SFM.

He/ She shall have the following minimum qualification/ experience requirements:

• Diploma/Higher Nitec/Nitec in Event Management, Hospitality, Mass Communication, Marketing or equivalent.
• Minimum 3 years' experience in events management.
• Good knowledge of various AV systems and Performance support equipment.
• Good PC skills and fully competent in MS Office Software.
• Willing to work longer hours and on weekends during event execution.
• Preferably with experience in handling lighting console (GrandMa2), audio mixer (Yamaha Audio Consoles) and audio-visual automation controls (Crestron Control)