Job Summary:

The Event Services Manager serves as the key liaison between clients and hotel operations, responsible for coordinating all aspects of group room blocks and catering events. The role ensures seamless planning and flawless execution from pre-arrival arrangements to post-event follow-up, delivering exceptional guest experiences while upholding the hotel's brand and service standards.

Areas of Focus:

Manage group accommodation logistics, event coordination, and client communication with precision and efficiency. Ensure that operational teams are well-informed and aligned to deliver events that meet client expectations and maximise revenue opportunities.

Responsibilities / Duties:

Group Room Coordination

• Manage group rooming lists, arrival and departure patterns, and special guest requests.
• Coordinate with Reservations and Front Office to ensure accurate block management and smooth check-in/check-out processes.
• Prepare and distribute detailed group resumes and internal memos to relevant departments (Housekeeping, Concierge, Front Desk, etc.).
• Monitor group pickup trends, release dates, and provide updates to Sales and Revenue teams.
• Handle VIP arrangements, amenities, and special requirements for group organisers and key attendees.

Event & Catering Coordination

• Review Banquet Event Orders (BEOs) and work closely with Culinary, Banquet, and AV teams to ensure all details are accurately executed.
• Conduct pre-event briefings and post-event reviews with clients and internal stakeholders.
• Oversee on-site logistics including event setup, service flow, and guest experience management.
• Serve as the primary point of contact during events, resolving issues swiftly and effectively.

Client & Guest Relations

• Build and maintain strong client relationships through proactive communication and professional service.
• Support Sales Managers during client site inspections and event walkthroughs.
• Ensure all contracted services and deliverables are fulfilled to exceed client expectations.

Administrative & Reporting Duties

• Maintain accurate records of correspondence, event changes, and billing details.
• Compile post-event feedback and assist with billing reconciliation and reporting.
• Prepare reports, forecasts, and event summaries as required.
• Adhere to departmental policies and procedures, ensuring consistent compliance.

System Knowledge & Collaboration

• Proficient in hotel systems such as Opera, Delphi, or equivalent.
• Familiarity with analytical and reporting tools such as Revinate, Agency360, Demand360, Cvent, Lanyon, Sabre, and Duetto is advantageous.
• Work collaboratively with all departments to support operational efficiency and guest satisfaction.

Other Responsibilities

• Undertake additional tasks or projects assigned by management to support the hotel's Catering & Events business objectives.
• Demonstrate flexibility in adapting to evolving business priorities and guest requirements.

Key Skills and Requirements:

• Diploma or Degree in Hospitality Management or related field preferred.
• Prior experience in hotel event services, catering, or front office operations strongly preferred.
• Strong organisational, coordination, and multitasking skills with keen attention to detail.
• Excellent interpersonal and written communication abilities.
• Proficient in hotel systems (Opera, Delphi, or similar platforms).
• Forward-thinking with the ability to adapt to new systems and technology.
• Able to work cross-functionally in a fast-paced, guest-focused environment.
• Willingness to work flexible hours, including weekends and public holidays.

Who Should Apply:

Hotel-trained professionals with proven experience in Rooms and Events operations who understand the rhythm of hotel service. Ideal for those who have managed both group room blocks and catering logistics, and who take pride in precise coordination, guest satisfaction, and process excellence. Candidates with a background in full-service or upscale hotels and familiarity with PMS and event systems will be strongly preferred.