Job Summary

The candidate will report directly to the Business Development Director and will be responsible for being the primary point of contact for the space and act as the "ambassador" of the space!

The ideal candidate should demonstrate a keen interest in managing a high-end Club space, and build a collaborative and prestige environment amongst members through events and space catering. And also conducting site visits, welcoming guests, and ensuring event-day excellence.

Duties & Responsibilities

Front Desk Management:

• Cover the front desk during the CLUB SPACE' set business hours and be an on-site point of contact.
• Greet members and guests with a warm and welcoming demeanor.
• Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
• Serve the members for any Food and Beverages requests.
• Answer any questions from members and guests related to the CLUB SPACE and surrounding area.

Events Management:

• Develop and execute sales strategies that drive event bookings and revenue growth across the various services catered.
• Collaborate with restaurant or catering service providers to tailor event concepts, menus, and experiences for clients.
• Act as the main point of contact for the CLUB SPACE, including conducting site visits, membership enquiries and registrations, welcoming guests, and the operations and maintenance.
• Ensure smooth operation of event and provide support for ad-hoc request and emergency response.
• Responsible for managing events and ensuring deadlines and processes are adhered to.
• Directs coordination of activities to prepare from pre-event site survey, actual day coordination and post-event takeover etc.

Membership Engagement:

• Consistently celebrate members' successes and milestones through gifts and notes.
• Identify and execute opportunities to connect members with each other.
• Know and recommend facilities and services provided by the CLUB SPACE.
• Know and explain the CLUB SPACE policies and procedures and communicate, inform, and update members on any issues.

Building Operations and Management:

• Receive, process, sort, and organize all mail.
• Ensure courier parcels have all the correct details for scheduled pick-ups.
• Manage stock and request new inventory as needed.
• Collect keys and key cards upon move-out.

Requirements

• Minimum 2 years of working experience in the related field;
• Higher Nitec / Diploma or higher qualification in Business, Events Management, or a related discipline;
• Customer service and/or sales experience a plus.
• Must have strong verbal and written communication skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities.
• Proficient in basic computer skills.