About the role

We are seeking a talented Service Technician (Technical Support) to join our team at SATO Asia Pacific Pte Ltd. This full-time role is an excellent opportunity to apply your expertise to provide exceptional technical support and maintenance for our clients.

What you'll be doing

1. Provide prompt and efficient troubleshooting and repair services for a variety of SATO products such as printers, scanners and hand-labelers etc. via Depot, Dealer Repair or by customers directly.
2. Provide assistance in testing and installation of hardware products for events / exhibitions.
3. Oversee the management of in-house loan equipment by ensuring items are in optimal working condition prior to issuance and proactively tracking and resolving overdue returns.
4. Maintain detailed records of service activities and reports as required.
5. Conduct hardware trainings and render support to Sales team for in-house demo.

What we're looking for

1. Minimum qualification of Nitec / Higher Nitec or above in Electrical, Electronic, Mechatronics Engineering, or a related technical discipline.
2. Minimum 1-2 years' relevant experience in a technical support or service technician role are preferred. Individuals with no prior experience but have a strong interest in technical support are encouraged to apply.
3. Strong diagnostic and troubleshooting skills with the ability to quickly identify and resolve issues.
4. Excellent communication skills to liaise effectively with clients and team members.
5. A keen eye for detail and the ability to work both independently and as part of a team.
6. Willingness to learn and adapt to new technologies and processes.

About us

SATO Asia Pacific Pte Ltd is a leading provider of innovative auto-ID solutions, including barcode and RFID printers, labels, and software. With a strong focus on customer service and technological excellence, we strive to help our clients optimise their operations and drive business success. Join our dynamic team and be a part of our continued growth and expansion.