Job Description

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

• Create / update and track ticket in ticketing tool to closure observing SLA commitments

• Escalate when necessary in accordance to escalation matrix

• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

• Liaise and work closely with customer to address service concerns and to solve technical problems.

• Work with technical team to resolve more advanced issues when necessary

• Perform Install / Move / Add / Change (IMAC) activities as tasked

• Ensure all material are properly documented and handed over during shift changes

• Perform any ad-hoc duties as assigned

• Build sustainable relationships and engage customers by taking the extra mile.

Job Requirements

• Higher NITEC in Electrical, Electronics, IT or equivalent

• Singapore Citizen or PR preferred

• Relevant experience in IT system support and hardware maintenance

• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

• Basic knowledge in Networking and Database management will be added advantage

• Airport operations background will be added advantage

• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

• Ability to work responsibly, independently and in a team

• Able to interact with all levels of people and work under stress

• Training will be provided

Working hours

Rotating 12 hrs shift or as assigned

Week 1: work 3 days, rest 2 days, work 2 days, rest 3 days

Week 2: work 2 days, rest 2 days, work 3 days, rest 2 days

Week 3: work 2 days, rest 3 days, work 2 days, rest 2 days