We are seeking a highly skilled and motivated Observability Engineer (SRE) to join our dynamic team. In this role, you will be crucial in ensuring the reliability, availability, and performance of our critical applications within the banking/financial sector.

You will leverage your expertise in observability, application support, trend analysis, and automation to proactively identify and resolve potential issues, optimize system performance, and maintain a resilient production environment.

Responsibilities :

Observability and Monitoring:

• Design, implement, and manage comprehensive observability solutions, including monitoring, logging, and tracing, using industry-standard tools (e.g., Prometheus, Grafana, ELK Stack, Datadog, New Relic, Splunk)
• Develop and maintain dashboards, alerts, and reports to provide real-time insights into system health, application performance, and key business metrics
• Instrument applications and infrastructure to collect relevant data for monitoring and analysis

Application Support and Troubleshooting:

• Provide expert-level support for production applications, including troubleshooting and resolving complex incidents, performance bottlenecks, and system outages
• Collaborate with development teams to ensure applications are designed for observability and supportability
• Participate in on-call rotations to ensure timely resolution of production issues

Trend Analysis and Performance Optimization:

• Conduct proactive trend analysis of system and application performance data to identify patterns, anomalies, and potential risks
• Perform thematic studies to analyze performance trends, identify root causes of issues, and recommend optimization strategies
• Develop and implement solutions to improve system performance, scalability, and efficiency

Automation:

• Develop and maintain automation scripts and tools to streamline observability workflows, incident response, and system maintenance tasks
• Automate the deployment and configuration of observability infrastructure
• Identify opportunities for automation to reduce manual effort and improve operational efficiency

Banking/Financial Sector Focus:

• Ensure compliance with relevant regulatory requirements (e.g., IM8) and industry best practices specific to the banking/financial sector
• Participate in audits and provide necessary data and documentation related to system performance and availability
• Understand the unique challenges and requirements of maintaining highly available and secure financial systems

Collaboration and Communication:

• Work closely with cross-functional teams, including development, operations, and security, to ensure seamless integration of observability practices
• Communicate technical issues and solutions effectively to both technical and non-technical stakeholders
• Document procedures, best practices, and knowledge base articles

Qualifications :

• Bachelor's degree in Computer Science, Information Technology or a related field
• 8 + years of experience in an Observability, SRE, or similar role
• Strong experience working within the banking or financial sector
• Deep understanding of observability principles and best practices - strong knowledge on AppDynamics, Dynatrace, APM tools & Open Telemetry
• Proficiency with observability tools such as Prometheus, Grafana, ELK Stack, Datadog, New Relic, etc
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Experience with scripting and automation languages (e.g., Python, Bash, etc.)
• Experience with cloud platforms e.g., AWS, Azure, GCP. Familiarity with Government Commercial Cloud (GCC) is a strong advantage
• Knowledge of Site Reliability Engineering (SRE) principles and practices
• Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible)
• Relevant certifications (e.g., AWS Certified DevOps Engineer, etc.)
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent communication and collaboration abilities
• Ability to thrive in a fast-paced, demanding environment