Job Scope

1. Solution Development & Sales Support

a. Assist the solution team designing and proposing technical solutions tailored to customer needs.

b. Support the sales team with pre-sales activities including technical discussions, solution presentations, Proof of Concept testing and product demonstration in various customer engagement events.

c. Help translate client requirements into technical configurations for delivery.

d. Participate in customer onboarding and post-sales technical implementation.

2. Service Delivery & Operations

a. Set up, configure, and monitor service delivery

b. Provide first-level technical support during service delivery operations, ensuring service quality and customer satisfaction

c. Conduct system health checks, routine maintenance.

d. Troubleshoot and resolve technical issues related service delivery

e. Document technical configurations, best practices and operational procedures.

f. Support development team for lab setup, feature testing and other activities.

Requirements:

Essential:

1. Diploma or bachelor's degree in computer engineering, Broadcast Technology, IT or a related field

2. 2-4 years of relevant experience preferred, but fresh graduates or candidates with less experience will also be considered based on aptitude and willingness to learn.

3. Exposure to video transmission technologies, protocols and relevant tools.

4. Good understanding of IP networking.

5. Good knowledge of Linux and command-line tools

6. Strong communication and problem-solving skills

7. Willingness and proactive attitude to quickly picking up new skills, tools and way of working

8. Being flexible and adaptable - able to handle a variety of tasks across different scopes when needed.

Preferred to have:

1. Experience with video transmission solutions

2. Familiarity with cloud platforms such as AWS, GCP.

3. Experience in IT service delivery and customer support.