ob Description:

• Provide Level 1 desktop support for hardware, software, and basic network issues.
• Assist users via phone, email, or onsite support.
• Perform installation, configuration, and troubleshooting of PCs, printers, and software.
• Support user account setup and asset tracking.
• Escalate unresolved issues to Level 2 or relevant vendors.
• Ensure accurate logging of incidents and resolutions.

Requirements:

• Minimum 1 year of IT support experience.
• Nitec in Information Technology or related field.
• Familiar with Windows OS, Microsoft Office, and basic hardware troubleshooting.
• Good communication and customer service mindset.
• Able to work independently and in a team.

EA Personnel No: R1548171

EA License No: 95C5411