Job Summary:

Role: L1 Technical Service Engineer

Start: ASAP

Duration: 12 Months

Location: Singapore

We're looking for a Level 1 Service Engineer to be the first line of IT support for our clients. You'll handle day-to-day tech issues, maintain documentation, provide system monitoring, and contribute to occasional project tasks. If you're passionate about solving problems and providing great customer service, this role is for you.

Requirements:

- 1-2 years of IT support experience (MSP or SI experience is a plus)

- Strong knowledge of Windows, Mac, Office 365, and basic networking

- Familiarity with tools like NinjaOne, PRTG, Huntress, or similar

- Degree or diploma in IT or equivalent hands-on experience

- Relevant certifications (e.g., ITILv4, CCNA, MCSA) are a bonus

Roles and Responsibilities:

- Provide front-line IT support via phone, email, and other channels

- Troubleshoot issues on Windows, Mac, networks, printers, and Office 365

- Use RMM tools to monitor and maintain client systems

- Update documentation and manage service tickets efficiently

- Participate in project tasks like workstation setups or software installs

- Escalate complex issues to L2/L3 engineers when needed

- Follow SOPs and adhere to service standards and schedules

Please send your application highlighting:

- Your relevant experience

- Current/expected salary

- Availability information

- A latest MS-WORD Resume

**We regret that only short-listed applicants will be contacted.**

GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy)

Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

[GECO Asia Pte Ltd, License No. 07C4453]

[2 Venture Drive, #10-18 Vision Exchange, Singapore 608526]