L3 Support Engineer
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IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.
21 hours ago
Posted date21 hours ago
N/A
Minimum levelN/A
EngineeringJob category
EngineeringResponsibilities:
Application Support
Incident & Problem Management
Change & Release Support
IAM Focused Tasks
Environment and Monitoring
Required Skills & Experience
Technical
Functional
Qualifications
Soft Skills
Nice to Have
Application Support
- Level 3 support for Java-based IAM systems (e.g., ForgeRock, Oracle IAM, or custom-built).
- Troubleshoot and resolve production incidents, bugs, and performance issues.
- Perform deep-dive log analysis using tools like Splunk, ELK, or native application logs.
Incident & Problem Management
- Perform root cause analysis (RCA) of recurring issues.
- Collaborate with L1/L2 teams to avoid reoccurrence through knowledge sharing and automation.
- Participate in incident bridges and post-incident reviews.
Change & Release Support
- Validate and support deployment of hotfixes, patches,and minor enhancements.
- Participate in CAB reviews and production release validations.
- Maintain rollback plans and ensure zero-downtime upgrades.
IAM Focused Tasks
- Troubleshoot user provisioning, deprovisioning,authentication, SSO, and role-based access issues.
- Support integrations with LDAP, Active Directory, SAML, OAuth, OpenID Connect, and other IAM protocols.
- Monitor connectors and APIs for onboarding/offboarding workflows.
Environment and Monitoring
- Maintain support for production and lower environments (UAT, SIT).
- Automate monitoring and alerting for key services and APIs.
- Work with DevOps or SRE teams for infrastructure performance tuning.
Required Skills & Experience
Technical
- 5+ years of experience in Java-based enterprise application support (especially in IAM domain).
- Strong in Java, REST/SOAP APIs, JSON, XML, JDBC, and logging frameworks.
- Experience with IAM tools like ForgeRock or Oracle IAM.
- Proficient in SQL (Oracle/SQL Server), LDAP, and directory integrations.
- Familiarity with CI/CD tools (e.g., Jenkins, Git, Maven) and ticketing systems (e.g., ServiceNow, Jira).
- Hands-on with Unix/Linux scripting and basic networking.
Functional
- Understanding of Identity lifecycle, RBAC, authentication/authorization flows.
Qualifications
- Bachelor's degree in computer science, Information Technology, or related field.
- ITIL certification (preferred).
- IAM certifications (ForgeRock, SailPoint etc.) are a plus.
Soft Skills
- Strong communication and stakeholder management skills.
- Analytical thinker and proactive problem solver.
- Ability to work under pressure and in fast-paced environments.
Nice to Have
- Exposure to cloud IAM (Azure AD, AWS IAM).
- Experience with containers (Docker/Kubernetes).
- Knowledge of security standards: OWASP.
JOB SUMMARY
L3 Support Engineer
IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.
Singapore
21 hours ago
N/A
Contract / Freelance / Self-employed
L3 Support Engineer