We are seeking an experienced specialist who is master in IT Asset Management (ITAM) and IT Service Management (ITSM) domains to lead ITAM & ITSM projects and enhance governance within the IT asset & IT service management domain. The ideal candidate will possess significant experience in ITAM & ITSM, particularly with ServiceNow, and demonstrate a strong process and governance mindset.

Job Responsibilities

1. IT Asset & Service Management Strategy:

• Develop and implement comprehensive IT asset & service management strategies that align with organizational goals.
• Develop a strategic roadmap for the implementation of IT Asset and Service Management across the APAC region, facilitating the globalization of processes and practices in this domain.

2. Project Management:

• Lead IT asset & service management projects leveraging ServiceNow to automate and streamline asset & service management processes.
• Collaborate with cross-functional teams to ensure project deliverables are met on time and within scope, particularly during branch onboarding to ServiceNow.

3. Process Design and Improvement:

• Design, document, and implement standardized processes for ITAM & ITSM, ensuring compliance with industry best practices.
• Continuously assess and improve both ITAM and ITSM processes for efficiency and effectiveness, using methodologies like Lean and Six Sigma.

4. Governance and Compliance:

• Establish governance frameworks and guidelines to ensure compliance with internal policies and regulatory requirements related to ITAM and ITSM.
• Create and maintain documentation for ITAM and ITSM processes, including policies, procedures, and standards.

5. Branch Onboarding Support:

• Facilitate the onboarding process for various branches to ServiceNow for ITSM and ITAM, ensuring smooth transitions and integration into existing workflows.
• Provide guidance and support to branch teams on best practices for using ServiceNow, specifically tailored for IT asset management and IT service processes.

6. Reporting and Analytics:

• Develop and present regular reports on IT asset utilization, lifecycle status, and compliance metrics to stakeholders.
• Utilize data analytics to inform decision-making and optimize ITAM and ITSM practices.

7. Training and Support:

• Provide comprehensive training and support to team members and branch personnel on ITAM & ITSM processes and ServiceNow functionalities.
• Act as a point of contact for ITAM and ITSM inquiries and support, fostering a culture of continuous improvement.

8. Stakeholder Engagement:

• Engage with key stakeholders to gather requirements, identify pain points, and drive process enhancements across ITAM and ITSM.
• Foster strong relationships with branch leaders to ensure alignment and support during onboarding and ongoing operations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT asset management and IT service management.
• Proven experience with ServiceNow, particularly in asset management and ITSM modules.
• Strong understanding of IT governance frameworks and compliance requirements in both ITAM and ITSM contexts.
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.

Preferred Qualifications

• ITIL certification or equivalent knowledge in IT service management.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Knowledge of current trends in ITAM and ITSM best practices.

Work location: One@ChangiCity