Job Description:

• Performing all run activities in respect of CA-CIB process, ensuring :
• SLA and priorities are respected
• Appropriate reaction, in line with the severity of an incident or escalation.
• CA-CIB process are dully followed (change, incident, problem management).
• Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue
• Handling escalation on actions from Production Engineers Level 1 (incident, request, change)
• Escalates to your Service Manager when needed
• Collaborate between various teams
• Continuous improvement of service
• Propose improvement and solution to reduce repetitive tasks
• Managing knowledge within the team
• Share the knowledge within AS teams
• Liaise with development and support teams to grab more knowledge
• Controls that Knowledge database is regularly updated
• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc...).
• Act as global coordinator main events.
• Review of major releases roadmaps.
• Ensure post checks are documented, performed and report is shared.

As L2 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :

• Morning : from 7am to 4pm
• Afternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am)
• Night : from 5pm to 2am (day light saving season : from 6pm to 3am)
• You will rotate on these 3 shifts every 2 weeks in general.

Qualifications and Profile:

The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional:

• No functional skills required. Experience in a banking environment in obviously a plus.

Technical:

• Knowledge on Unix with experience in scripting and automation. Basic Knowledge on Windows scripting, Active directory
• Knowledge on Windows administration - basics
• Knowledge on Network fundamentals
• [preferred] Control-M - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage)
• [preferred] MQ Series - Theoretical/Basic knowledge (Knowing would be added advantage)
• [preferred] CFT - Theoretical/Basic knowledge
• [preferred] EMC Networker/TSM - Tivoli Storage Manager - Theoretical knowledge, ability to backup/retrieve data, File restore
• [preferred] Basic database knowledge with ability to query, write commands and automate scripts

Other Professional Skills and Mind-set:

• ITIL best practices knowledge is expected
• Proactive mindset
• Devops
• flexibility