<ul> <li>Provide first-level technical support to end users.</li> <li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.</li> <li>Install, configure, and update software and operating systems.</li> <li>Manage user accounts and permissions in Active Directory and other systems.</li> <li>Escalate complex issues to L2 or L3 support teams as necessary.</li> <li>Document all support interactions and resolutions in the help desk system.</li> <li>Maintain inventory of IT equipment and provide recommendations for replacements or upgrades.</li> <li>Assist in setting up and maintaining network connections for end users.</li></ul>

ITCAN PTE. LIMITED

Provide first-level technical support to end users. Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices. Install, configure, and update software a...