Responsibilities:

• Provide first and second-level support to end-users for desktop and laptop issues (hardware, software, networking).
• Install, configure and upgrade desktop hardware, operating systems (Windows, Mac, Linux), and software applications.
• Diagnose and resolve desktop hardware, software and networking issues to minimize downtime.
• Ensure desktops and laptops are compliant with the company's security policies, including patching, antivirus software and system updates.
• Set up and configure user accounts, permissions and profiles within the IT environment.
• Troubleshoot and resolve issues related to desktop network connectivity and ensure seamless access to company resources.
• Deploy software applications and system updates via remote deployment tools and scripting.
• Document all support tickets, technical procedures and configurations for future reference and knowledge sharing.
• Perform routine checks, preventive maintenance and repair of desktop equipment.
• Work with other IT staff to assist in projects related to desktop deployment, migrations and upgrades.
• Assist and train users on desktop software, best practices and troubleshooting procedures.

Required Skills & Qualifications:

• 2+ years of experience in desktop support, IT helpdesk, or similar technical roles.
• Strong knowledge of Windows (7, 10), macOS and Linux desktop environments.
• Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues.
• Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.).
• Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues.
• Experience using remote desktop tools and software deployment technologies.
• Experience with Active Directory for user management, group policies and permissions.
• Strong interpersonal and communication skills, with the ability to interact effectively with end-users.
• Ability to quickly diagnose and resolve technical issues under pressure.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability