Key responsibilities:

• Maintain a high degree of customer satisfaction.

• Manage customer escalations both online and by phone and at times at client site.

• Develop and administer schedules and performance requirements.

• Implement strategic change for knowledge management, customer centric support and issue problem-solving.

• Communicate with management from the sales, services, engineering, product solutions and support team when necessary to prioritise customer requests.

Core Competencies:

• Previous experience in a similar role

• Industry knowledge is an advantage (Digital signage)

• Excellent communication skills - both verbal and written and presentation

• Results driven.

• Ability to set goals and deadlines and to manage to schedule and deadlines.

• Ability to manage multiple projects and priorities at the same time.

• Experience with MS Office tools required, including Excel, Word and PowerPoint

• Some travel may be required.

• Ability to work in a fast-paced environment.

Other Skills:

• Displays a positive attitude.

• Clearly articulate ideas and thoughts verbally.

• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.

• Values clients and responds to their needs as they arise.

• Establishes harmonious working relationships with team members.

• Actively applies feedback received to day-to-day work and strives to improve performance.

• Complies with all of our policies and procedures.