JD for Desktop Engineer

Job Description:

• Installation/configuration of OS, Messaging Clients for desktop pc/notebook

• Experience in Microsoft Intune, SCCM

• Installation/configuration of applications such as Adobe Acrobat, in house applications, office productivity

• Installation /configuration of accessories, peripherals and mobile devices • Troubleshoot and resolve desktop incidents

• Manage disk and folder sharing, and permission settings on desktops

• Handle printer problems at users' desktops

• Assist users in accessing applications

• Perform workstation OS patching and Anti-virus patching for workstations which could not be patched via server push-downs

• Assist in providing technical information and knowledge

• Procurement of IT desktop/laptop equipment and update of Assets

• Manage Delivery/shifting /Install Printers to locations along with Print partner

• Familiar with Office 365

• Warm and friendly personality

QUALIFICATIONS

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Possess at least one (1) of the following certifications or their equivalent:CompTIA A+;
  CompTIA Security+;
  CompTIA Network+;
  Microsoft Certified: Windows Client; and
  Microsoft Certified: Managing Modern Desktops.
  Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers