Summary of the Role :

The Wintel Engineer is responsible for providing Subject Matter Expert support, which includes planning, installation and administration of Workplace Management.

The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.

Duties & Responsibilities :

• Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes.
• Plan, implement and support Patch Management and Software Distribution services.
• Design, implement, and maintain AWS or Azure infrastructure and services, ensuring scalability, security, and high availability of applications.
• Deploy, configure, and manage AWS or Azure services such as EC2 instances, VPC, S3, RDS, Lambda, IAM, Azure App Services, Azure SQL Database, Azure Functions, etc.
• Collaborate with development teams to architect and deploy cloud-native applications.
• Implement and maintain automation and infrastructure-as-code (IaC) using tools like CloudFormation or Terraform.
• Troubleshoot and resolve issues related to AWS or Azure infrastructure, applications, and connectivity.
• Implement backup and disaster recovery strategies for AWS or Azure resources.
• Provide administration of back-end infrastructure services with focus on PC Imaging.
• Support desktop and server related escalations pertaining to Workplace Management tools issues.
• Perform Quality Assurance testing for changes to endpoint devices.
• Contribute to the streamlining of daily operational processes, such as automations.
• Ensure smooth running of daily operations.
• Update and maintain proper documentation and reports.
• Any other ad-hoc duties as required or assigned

Requirements :

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System.
• At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HCLBig Fix, MS SCCM, Citrix VDI, Nexthink & etc).
• Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices.
• Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage.
• In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology.
• In-depth knowledge of AWS, Azure services and architecture.
• Familiarity with infrastructure-as-code tools like CloudFormation or Terraform.
• Strong understanding of networking concepts and security best practices in AWS, Azure.
• Experience with CI/CD pipelines and version control systems (e.g., Git).
• Scripting skills in Python, Shell, or other relevant languages.
• AWS, Azure certifications like AWS Certified Solutions Architect, AWS Certified Developer, Azure Administrator, Azure Solutions Architect are a plus.
• Strong analysis and design background with sound documentation experience.
• Proficient in troubleshooting skills.
• Effective communication skills.
• Self-driven and ability to work independently.
• Ability to work in a heterogeneous environment.