L2 Application Support Engineer
NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD
15 days ago
Posted date15 days ago
N/A
Minimum levelN/A
EngineeringJob category
EngineeringKey Responsibilities
Requirements
- Involved in the requirements gathering, analysis, system integration test, and user assisted testing, non-functional testing as part of the Software Development Lifecycle (SDLC) in transition to post live implementation maintenance.
- Support application deployment requests initiated by Change Requests, plan and maintain the application environment with the latest patches, especially cyber security related mandates.
- Support Disaster recovery exercises, including responding to level 2 incidents, diagnosing, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.
- Work closely with the Incident Manager to ensure preventive and detective measures of the related applications are identified and implemented.
- Support scheduled audit fieldwork (both internal and external audit) and RFI (Request for Information) to provide relevant and accurate information where applicable
- Ensure that stakeholders comply with the organization's policies and procedures while seeking innovative ways to optimize systems efficiency and increase productivity through automation of tasks.
- Track contact center tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution.
- Prepare monthly reports for IT Operations forum that covers the respective system components (capacity, obsolescence tracking, security and functional patching) to ensure related applications are adhering to the policies as stipulated.
- Automate the application monitoring and ensure the application availability, accuracy and performance meet the standards.
Requirements
- Diploma or Degree in Computer Science or relevant Technology disciplines
- At least 8 years' experience in an application development or support role in medium to large organizations. Prior experience or knowledge of Payments or Transaction banking systems would be highly advantageous
- Technical Proficiency in the following:
- Application servers and microservices such as JBoss EAP, Apache, Tomcat, Spring Boot
- Programming Languages such as Java, JavaScript, HTML, CSS
- Operating Systems such as LINUX, UNIX, Windows
- Relational Database Management System (MySQL, MSSQL, Oracle) concepts
- SQL queries for data retrieval and analysis
- Scripting (bash, VBA, excel and/or other languages) and automation
- Experience in Incident, Problem and Change Management
- Experience in Cloud-related services management such as AWS
JOB SUMMARY
L2 Application Support Engineer
NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD
Singapore
15 days ago
N/A
Full-time
L2 Application Support Engineer