Level 1 Support Engineer
Job post no longer accepts applications
LYNEER CORP (SINGAPORE) PTE. LTD.
6 months ago
Posted date6 months ago
N/A
Minimum levelN/A
EngineeringJob category
Engineering- Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms
- Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.
- Use your knowledge to troubleshoot common issues with operating systems,middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.
- Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.
- Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.
- Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
- Familiarity with containerization platforms (e.g., Docker, Kubernetes).
- Knowledge of monitoring and alerting tools for proactive system oversight.
- Understanding of basic networking concepts and how they relate to system performance and connectivity.
- Strong verbal and written communication abilities. Capable of documenting issues, solutions, and instructions in a clear, concise manner for both technical and non-technical audiences.
- Ability to deliver exceptional customer service and maintain professionalism in all interactions, ensuring a positive experience for end users.
- Comfortable working in a fast-paced environment, managing multiple priorities and ensuring that service requests are addressed efficiently and in a timely manner.
- A high level of attention to detail when working with system configurations, logs, and troubleshooting to prevent potential issues and ensure quality service.
- This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs.
- The position will be based in an office environment, with occasional remote troubleshooting responsibilities for system-related issues.
- Work in a collaborative and dynamic environment with opportunities for skill development and career growth.
JOB SUMMARY
Level 1 Support Engineer
LYNEER CORP (SINGAPORE) PTE. LTD.
Singapore
6 months ago
N/A
Contract / Freelance / Self-employed
Job post no longer accepts applications
Level 1 Support Engineer
Job post no longer accepts applications