Purpose of Job:

Black Box Network Services, the global leader in communication system integration, is looking for Data Center Technician with a proven track record in: 

Racking and stacking of network devices 

Cable patching 

Physical layer troubleshooting 

Equipment disposal activities 

Hardware break fix support 

Installing and troubleshooting enterprise equipment 

Inventory Management / DCIM 

OSI /TCP/IP Model 

IP address 

Mac address 

ARP 

Ping, trace commands 

Console 

Patch Cords (Types) 

Routing protocols (plus) 

This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our client by completing all work at the highest level, always striving for perfection.

The candidate must be motivated and self-driven for success.

The candidate must have basic Networking knowledge.

Primary Roles & Responsibilities 

The patching cabling between network equipment and client's network 

The installation of power cables from equipment to power supply in rack/cabinet/closet Job Description 

The installation, troubleshooting and de-installing IT equipment (Servers / Network / Storage / etc)

Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.) 

Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels 

Act as interface between client's associates and management 

Provide hardware break-fix services for network infrastructure 

Perform onsite call-through, data, voice, website and security testing 

Perform back-up testing to ensure all systems are connected to the client's network as directed 

Support carrier testing of circuits 

Assist with facilities efforts such as vendor co-ordination and vendor supervision

Power and uninterruptable power supply (UPS) restoral

Water problems,

Emergency cooling restoration,

Fire suppression exercises, restoration, and post fire events 

Support inventory management activities

Receiving inventory o Tagging of assets

Tracking spares (crash kits)

Ordering inventory

Updating inventory records

Prepare and return damaged equipment 

Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements:

Must be proficient in utilizing technical tools such as BERT testers, cable testers, and fiber testers. 

Requires experience in working in communications closets

Must be able to perform rack and stack activities 

Must be able to safely lift heavy objects

Must understand cable patching processes and procedures in copper and fiber Experience in either or both CommScope and Corning structured cables (copper and fiber)

Must have a basic knowledge of data communications networking. 

Must be able to assist in troubleshooting issues 

Must understand network terminology 

Requires good interpersonal communications skills

Must be able to explain technical issues in a way the client will understand an issue

Must be able to interpret a client's issue in a way that will allow technician to facilitate a resolution

Education/Experience Requirements 

5+ years of experience in Data Centre operations and environment 

Must have a basic knowledge of local and wide area networking. 

High school Diploma or equivalent required

No Supervisory responsibilities