Responsibilities:

• Provide IT hardware support and services for desktops and laptops to end users and corporate clients.
• Ensure prompt communication with customers regarding service appointments, updates, and incident resolution status.
• Manage proper handling and transport of hardware parts during service transits.
• Perform troubleshooting and diagnostics for hardware and software-related issues.
• Install operating systems, firmware, and BIOS updates as required.
• Manage end-user support comprehensively from initiation to resolution.
• Track, manage, and resolve assigned support cases using a ticketing system.
• Coordinate closely with dispatchers, team leads, and supervisors to ensure timely completion and closure of tasks.
• Participate in web-based training sessions for new products and services.

Requirements:

• Minimum of O Level education
• Basic understanding of hardware and software concepts.
• Adaptable and open to change in a dynamic environment.
• People-oriented with a willingness to embrace new opportunities and experiences.
• Strong communication and interpersonal skills.
• Energetic, enthusiastic, and proactive attitude.
• Effective time management skills with the ability to prioritize tasks efficiently.
• Customer-focused mindset with a commitment to quality service.
• Capable of working independently with minimal supervision.
• Willing to travel across the island daily (roaming role); transport expenses will be reimbursed.

To apply, please visit www.gmprecruit.com and search for Job Reference: 
LR5X58V6

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973