General

A field engineer is employed by Marlink Group in the field service department of Maritime. The Field Engineer reports to the Manager of Field Services and ultimately to the Director of Field Services & Partner Management.

Main goals

Installation, repair/services, migration, and maintenance of the equipment and solutions offered within the Marlink Maritime Portfolio.

Responsibilities and authorisation

Responsibility and authorization are in accordance with the processes relevant to this position. Responsibilities and authorization at the operational level are defined in the processes.

Main tasks

• Responsible for the work and activities related to installation, service, and maintenance of all Connectivity/Satellite Systems, IT Network Hardware & software.
• Creation and filing of detailed documentation from installations, services, and maintenance for tasks assigned.
• Responsibility for the completion of tasks on time with respect to the agreed scope of work.
• Coordination with customers for the successful implementation of the task assigned.
• Cooperate with internal departments to solve technical and operational issues, and maintain close coordination with Support and Project Managers.

Main knowledge and aptitudes

• Education in IT & Telecommunications (bachelor's degree or similar).
• IT Knowledge is a must, minimum understanding of computer server configuration, network infrastructure, and administration.
• Experience in the marine electronics environment on yachts, commercial or military vessels, or any offshore installation is an advantage.
• Preferably, experience from serving multi-national customers.
• Fluent in English and preferably other international languages.
• Preferably working and living in Singapore.

Main Attitude and Competences

• Demonstrated technical knowledge and strong troubleshooting skills.
• Strong commitment to quality, adherence to practices, procedures, and prioritizing correctly under time pressure.
• Must be able to work in offshore/maritime environments. Must be able to lift heavy equipment and climb into confined antenna spaces.
• Support and communicate with customers in a professional manner.
• Team player with the ability to independently solve his tasks.
• Self-initiative to increase knowledge level by self-studying and training.
• Actively seek and share knowledge within the organization.
• Flexible to perform other tasks outside the scope of the main role.
• Must be flexible to work worldwide and travel varying schedules, including evenings and weekends.