Job Summary

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for desktop systems, hardware, software, and network issues. You will be responsible for troubleshooting and resolving technical problems for end-users, installing and configuring computer systems, and offering timely support to ensure smooth IT operations.

Responsibilities

• Provide IT technical onsite support for end-user service problems, including identification, diagnosis, rectification and escalation.
• In charge of supporting desktops, notebooks, printers, scanners hardware components.
• Responsible for the installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs such as Windows XP/7/10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Provides support for queries, escalation, problem determination, resolution and MAC - move, add and change.
• Take on and resolve complex calls or tasks
• Responsible for providing excellent support and timely service.

Requirements

• Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in IT-related courses
• Prefer minimum 2 years of end user support environment experience
• Good attitude with the willingness to learn and work in a team
• Strong problem-solving skills
• Excellent client-facing skills with professional presence and excellent communication skills