PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are looking for a Salesforce Administrator to manage and optimize our Salesforce platform, ensuring seamless user experience and operational efficiency. In this role, you will oversee user accounts, coordinate with internal teams and external partners, and help enhance business processes using Salesforce. Your work will play a key role in improving workflows, solving issues, and driving improvements for the business.

Responsibilities:

• Manage existing Salesforce user accounts and ensure new users are set up with appropriate access and permissions.
• Work closely with Salesforce Account Executives to address contract, billing, and licensing matters, ensuring smooth communication and timely resolution.
• Understand and document how different business functions use Salesforce, and help translate their needs into clear process flows.
• Prepare and propose Statements of Work (SOW) for external partners (about 20% of the role).
• Develop, implement, and improve custom Salesforce workflows and processes (about 80% of the role).
• Troubleshoot and resolve Salesforce-related issues, errors, and disruptions to keep operations running smoothly.
• Design and optimize user interfaces for ServiceCloud to ensure a user-friendly experience.
• Continuously evaluate Salesforce workflows, processes, and features to identify areas for improvement and enhance overall efficiency.
• Work proactively to drive productivity by identifying and implementing improvements within Salesforce.

Requirements:

• 3+ years of hands-on experience administering and configuring Salesforce, preferably including ServiceCloud.
• Strong knowledge of Salesforce platform capabilities, limitations, and best practices.
• Experience developing and managing Salesforce workflows, process builders, flows, validation rules, and custom objects.
• Proven ability to troubleshoot and resolve Salesforce-related issues, bugs, and system disruptions.
• Proficiency in managing user accounts, profiles, roles, permission sets, and data access controls.
• Familiarity with designing and optimizing user interfaces within Salesforce to improve usability and adoption.
• Experience collaborating with Salesforce Account Executives and handling licensing, billing, and contract coordination is a plus.
• Strong communication skills with a collaborative mindset.
• Ability to translate business needs into technical solutions.
• A team player who thrives in a dynamic, fast-paced environment.