We are looking for an IT Manager/Senior Manager to join the team.

The IT Manager/Senior Manager will oversee the day-to-day operations of our IT department and ensure the smooth functioning of our technology infrastructure. This role requires a strategic thinker with strong leadership and communication skills, capable of managing a talented team to deliver high-quality IT services. The ideal candidate will have a proven track record in IT management, project management, and team leadership, with expertise in End User Computing, IT infrastructure, Cloud-based/SaaS solutions, Office 365, Internet access, and Firewalls.

Job Responsibilities:

1. Team Management:

• Lead and motivate a team, fostering a collaborative work environment.

• Provide coaching and mentorship for team members.

• Conduct regular performance reviews and set clear objectives for the team.

2. Strategic Planning:

• Develop and implement the IT strategy aligned with the overall business objectives.

• Identify and recommend technology solutions, including End User Computing, Cloud-based/SaaS solutions, and Office 365, that support organizational growth and efficiency.

• Stay abreast of industry trends and emerging technologies to ensure the company remains competitive.

3. Information and Data Security:

• Serve as the primary contact for information security compliance and data protection policies.

• Collaborate with the external Virtual Chief Information Security Officer (vCISO) service to secure and protect the company's data.

• Ensure compliance with the Personal Data Protection Act (PDPA).

• Facilitate ongoing training for staff in data protection and cybersecurity.

4. Infrastructure Management:

• Oversee the maintenance and optimization of the company's IT infrastructure, including servers, networking equipment, and end-user devices.

• Manage and enhance network security measures, including firewalls, to safeguard company data and systems.

• Ensure the availability and reliability of IT systems to meet business needs.

5. Cloud-Based/SaaS Solutions:

• Evaluate, implement, and manage cloud-based and SaaS solutions to enhance business processes and scalability.

• Work with cross-functional teams to migrate and optimize applications and services in the cloud.

6. Office 365 and Internet Access:

• Manage and optimize Office 365 services, ensuring seamless collaboration and productivity.

• Oversee Internet access and other security measures to protect sensitive data and ensure compliance.

7. Project Management:

• Plan, execute, and oversee IT projects from conception to completion, including those related to cloud migrations and infrastructure upgrades.

• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.

• Monitor project timelines, budgets, and resources to ensure successful delivery.

8. Vendor Management:

• Evaluate and manage relationships with external vendors and service providers, particularly those related to cloud services and security solutions.

• Negotiate contracts and agreements to ensure cost-effective and high-quality services.

• Stay informed about market trends and recommend changes to vendor partnerships as needed.

Skills and Competencies:

1. Leadership:

• Proven experience in leading and managing teams.

• Strong interpersonal and communication skills.

2. Technical Proficiency:

• In-depth knowledge of IT systems, networks, and infrastructure.

• Familiarity with various technologies, including cloud-based/SaaS solutions, Office 365, and firewalls.

3. Project Management:

• Demonstrated ability to manage multiple projects simultaneously.

• Experience with project management tools and methodologies.

4. Problem Solving:

• Analytical mindset with the ability to troubleshoot and resolve complex technical issues.

• Proactive problem-solving skills to address potential challenges before they escalate.

5. Strategic Thinking:

• Ability to align IT strategies with overall business objectives.

• Forward-thinking approach to technology planning and implementation.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimal 4 years of experience in IT management.

• Minimal 5 years of experience in team leadership.

• Relevant industry certifications (e.g., PMP, ITIL) are a plus.