Roles & Responsibilities

Castles is currently seeking a Field Support Technician to join our team in Singapore. This key role is responsible for providing around-the-clock technical support to our valued customers. If you enjoy solving technical issues and want to be part of a team recognized for its service excellence, we invite you to explore this exciting opportunity.

About the Job

The Field Support Technician plays a key role within the Technical Support Team, handling customer requests for on-site support - including training, preparing, installation, upgrades, and troubleshooting - all while ensuring a high level of merchant satisfaction.

Job Scope

• Collect new Terminals and Work Order from office; return existing Terminals and completed Work Order to office

• Preparation and loading of terminals.

• Go onsite to various merchant locations to replace existing Terminals with new Terminals; train merchant on terminal usage

• Fault Call to be done island wide in Singapore.

• Require merchants to sign the Work Order to confirm acceptance of the new Terminal and retrieval of old Terminal

• Check and confirm configuration and paperwork

Requirements

- No prior experience required as on-the-job training will be provided

- Good interpersonal communication skills

- Valid Singapore Class 3 car/ van driving license or Class 2B motorcycle license

Job Details

- 4-days work shift

- Company phone will be provided

Compensation and Benefits

• The successful candidate will receive a competitive compensation package, comprising a basic salary, motorcycle allowances, medical benefits, hands-on training, and various additional perks.