Product area

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Job description

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Additional job description

As a Product Solutions Engineer, you will balance business and partner needs with technical constraints, develop innovative, solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. Product Solutions Engineers are focused on delivering customer care.

Qualifications

Job responsibilities

• Analyze and resolve technical problems on partner integrations.
• Understand operational workflows, identify and define tool needs to enable operational scaling, and drive the development (both new and ongoing) and deployment of these tools internally and with Engineering.
• Collaborate with Engineering teams to implement tools to improve troubleshooting and the end user experience.
• Support technical integrations with partners, testing, advocate for new product features, and ensure the prompt and proper resolution of technical challenges.
• Scale support of partner integrations (both new and ongoing) by providing the necessary documentation and technical guidance and training to our technical scaled operations.

Minimum qualifications

• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications

• Master's degree in Engineering, Computer Science, Business, or a related field.
• Experience in a problem-solving role such as business intelligence, data analytics, or statistics.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience working with systems (e.g., Linux, Unix, Windows).
• Experience with payments systems.