SmartRx is a healthcare technology startup with a mission to improve convenience, reduce waiting time and increase productivity in healthcare provision for the masses.

Job Responsibilities:

• Perform on-site installation, field servicing, preventive maintenance and fault trouble-shooting of medicine dispensing machines ensuring operational standards are maintained.
• Perform electrical control panel retrofit.
• Handle calls from customer service line and resolve issues or problems that arise from customers in a professional manner while maintaining response time & uptime.
• Document customer complaints & log service reports.
• Perform product failure analysis & service process analysis with engineering team to improve product reliability and reduce servicing lead time.
• Ensure all tools and equipment are adequate to perform service required, and applicable test equipment are calibrated.
• Handle returned / disposal of parts/ accessories according to procedures. Maintain service spares and PM kit.
• Support factory acceptance test at manufacturing site.

Requirements:

• Diploma/ ITE in Electrical Engineering or relevant field
• 5 years of field service experience.
• Fluent with handling IT systems, preferably ITIL certified.
• Strong analytical and interpersonal skills, on-site or remote trouble-shooting skills.
• Must be hands on, skillful and knowledgeable on electrical and mechanical engineering
• Able to communicate well in multi languages