We are seeking a skilled and versatile Monitoring & Automation Engineer to join our team. The ideal candidate will have expertise in monitoring, observability, automation, and scheduling tool. This role requires a strong technical background, excellent problem-solving abilities, and the ability to work in a fast-paced environment supporting critical applications.

Duties and Accountabilities

• Implement, manage, and optimize monitoring and observability tools such as Splunk, Dynatrace, or equivalent.
• Support and maintain AutoSys and its components (AE, EEM, WCC).
• Develop automation solutions using Perl, Python, Shell, PowerShell, NodeJS, etc.
• Provide support for time-sensitive, complex application batches, ensuring minimal downtime.
• Collaborate effectively with technology partners to diagnose and resolve issues.
• Adhere to ITIL processes, including Incident, Problem, and Change Management.
• Communicate effectively with global teams, stakeholders, and business units.
• Manage multiple tasks and priorities efficiently in a dynamic, high-pressure environment.
• Plan and execute periodic DR tests, user attestation & remediation of audit findings
• Perform BAU tasks as assigned time to time and/or provide afterhours support if required

Job Requirements

• The successful candidate must possess most of the following essential requirements with minimum 6-8 years of relevant experience.
• Hands-on experience on monitoring and observability tools (Splunk, Dynatrace, etc.).
• Strong knowledge of AutoSys or other job scheduling tools.
• Proficiency in automation scripting using Perl, Python, Shell, PowerShell, NodeJS.
• Solid understanding of database management (preferably MSSQL).
• Strong experience with Windows & Linux OS administration.
• Understanding of network and security systems fundamentals.
• Basic knowledge of Active Directory for system authentication and integration.
• Experience in Azure Cloud environments.
• Background in architecture design, system integration, and implementation.
• Excellent troubleshooting and analytical skills to resolve complex technical issues.
• Strong grasp of ITIL best practices in Incident, Problem, and Change Management.
• Excellent communication skills - both verbal and written.
• Self-motivated, highly organized, and able to work independently or in a team.
• Ability to multi-task and prioritize effectively in a high-pressure environment.
• Rotational weekend support for deployment, maintenance and support activities (if needed).