Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Application Support Engineer (.Net, C#, Windows Support, Entrust Secure ID)

The Implementation Specialist is responsible for solution delivery such Payment & Identity on customer environment and/or hosted environment. This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup, installation and interface development based on Entrust Secure ID issuance solution.

Solution Delivery - 85%

• Solution deployment and configuration to meet the customer needs
• Setup, install, and administer Payment and Identity financial solutions for our customers.
• Collaborate with project management team to deliver the solution to the customer in a timely matter.
• Act as technical expert on the solution, including participating in the requirements gathering and validation
• Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation
• Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
• Deliver solution training for customers, Partner and IT personnel
• Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
• Maintain high availability for contact to ensure timely and accurate response to all inquiries
• Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner

Process improvement - 15%

• Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
• Create and maintain documentation to assist in future problem resolution
• Participate and Propose process, documentation and solution improvements

Technology Qualification/Requirement

• Experience in utilizing .net Firmware and C# language to integrate Entrust secure ID or Similar Cryptographic and identity issuance solution with 3rd party payment software.
• 5+ Years strong technical expertise in software development (.NET) in Windows based platforms
• Technical understanding of PKI, Certificate Authority management, Certificate issuance and Identity verification.

Basic Qualifications

• Associate degree in information technology or equivalent
• Must have mastery of written and verbal communication
• 5+ years of experience in a customer Software delivery
• Experience with System Integrations

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.