Roles & Responsibilities:

• Handle escalated incidents from L1 support, ensuring timely resolution.
• Diagnose and troubleshoot production issues, implementing fixes as necessary.
• Perform code and configuration changes to address incidents.
• Conduct unit testing and document changes before deployment into production.
• Ensure adherence to SLAs and help maintain high-quality support standards.
• Optimize key performance indicators (KPIs) to improve team efficiency.
• Ensure compliance with company standards, security policies, and industry best practices.
• Contribute to defining maintenance procedures and development guidelines.
• Provide production support and technical consultations to team members.
• Conduct regression testing and implement network performance enhancements.
• Share knowledge through training and knowledge transfer sessions to new team members.
• Help validate deliverables and deployment procedures.
• Participate in the on-call rotation as per the schedule.
• Respond to urgent incidents outside working hours and provide timely resolutions.

Key Requirements:

• Strong knowledge of PL/SQL, C, and Oracle Database.
• Proven experience in incident management and troubleshooting in high-pressure environments.
• Hands-on expertise in payment domain systems and transaction processing.
• Functional knowledge of Acquiring, Switch, and Issuing domains is a plus (expertise in at least one is highly desirable).
• Familiarity with IT infrastructure, networking, and system monitoring tools.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Results-driven with a focus on delivery.
• Experience in financial services or payment processing.
• Certifications in ITIL, Oracle, or relevant technologies.
• Familiarity with automation tools for IT operations.

Apply, please kindly email your updated resume to akshya.raman@tg-hr.com.

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)