• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate.
• Performs any combination of sample preparation tasks to ensure sample homogeneity which includes but is not limited to labeling, transferring, liquid nitrogen use, milling, blending, weighing, disposal of samples, etc.
• Communicates sample information effectively.
• Communicates discrepancies to appropriate personnel, and assists with problem solving.
• Handles internal customer inquiries and requests.
• Works with the customer service coordinators to resolve client or sample issues.
• Introduces and develops improvement ideas for the group with the assistance of others.
• Learns sample preparation procedures involving larger equipment.
• Learns how to perform equipment maintenance/basic repairs and place work orders.
• Introduction to cross-training between food and dietary supplement prep procedures.
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• High School diploma or equivalent.
• Working knowledge of computers.
• 2+ years' experience in a position with high attention to detail.
• Customer service skills including attention to detail, accuracy, confidentiality and effective communication skills.
• Ability to identify and communicate customer service needs.
• Conflict resolution skills.
• Good documentation skills.
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently