Assume a challenging and rewarding role in driving infrastructure excellence at an iconic organization. Your unique talent and skills will enable you to make a lasting impact.

As an Infrastructure Engineer I, Application Support at JPMorgan Chase within the Chief Technology Office (CTO) - Identity & Access Management team, you apply baseline technical knowledge to assignments aligned to you. The assignments may consist of parts of a single technical area, application, software, or technical methodology within the infrastructure engineering discipline.

Job responsibilities:

• Takes detailed directions from team leaders to analyze data and systems and conduct problem solving

• Supports discussions with team and peers on technical matters relating to platforms, servers, and networks

• Uses JPMorgan Chase practices, procedures, and operating standards to guide decisions with regular oversight

• Considers baseline upstream/downstream system and technical implications

• Tackles routine technical tasks and issues such as collecting, analyzing, and monitoring data in test and production

• Adds to team culture of diversity, equity, inclusion, and respect

• Develops solution to automate manual & operational task

• Contributes to root cause analysis and post-mortem to identify and eliminate gaps and improve service

• Manages the availability, performance, incident & change management

• Engages with the engineering team throughout the product/application life cycle to help build for reliability

Required qualifications, capabilities, and skills:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related disciplines

• Minimum 1 year of experience in a support and/or development role

• Baseline knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling and resilience performance assessments

• Ability to execute basic solution design, development, and technical troubleshooting

• Ability to articulate technical and non-technical information and understand when to escalate issues

• Basic knowledge of one specific infrastructure technology and basic programming languages (e.g., Scripting, Python, etc.)

• Basic knowledge of cloud infrastructure

• Interest about modern technologies and familiarity with industry-wide technology trends and best practices

• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

• Experience with Public Cloud offering related to compute, storage, networking, messaging, automation (CloudFormation, Terraform, etc.) and data

• Ability to provide occasional weekend support as part of the shift rotation (part of the global team who provide 24x7x365 coverage)

Preferred qualifications, capabilities, and skills:

• Experience with Agile and full software development life cycle disciplines

• Experience with CI/CD pipeline and testing framework

• Familiarity with AWS Cloud

• Experience with Application support activities in Monitoring and troubleshooting the issues

• Experience with Infrastructure activities like application setup and maintain across multiple datacenters

• Experience with system administration in Linux and/or Windows platforms

• Experience supporting End-User issues via ticketing systems (e.g., ServiceNow, Jira)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=641db8f3740add893dcf702db2cf8355