Job Responsibilities

• \tSupport client(s) on the day to day Cash Management queries via phone or email

• \tRecord all calls information accordance to Standard Operating Procedures

• \tWork closely with various stakeholders to ensure client's request is fulfilled

• \tEnsure timely and accurate delivery of reporting and monitoring of department KPIs.

• \tIdentify, escalate and manage client issue, if any

• \tProvide excellent customer service to all clients

• \tPerforms service recovery, manage customer's expectation.

• \tProvide coaching and relevant guidelines to team/junior staff on the day to day call out

• \tAny adhoc task assigned

Job Requirements

• \tGreat customer service on Cash Management Products

• \tGood understanding on Cash Management Products or Processes

• \tAble to work independently with excellent verbal and email-writing skills

• \tAble to interact effectively with internal & external parties of all levels

• \tAbility to analyze and solve any issues arises during work

• \tWith at least one year of experience in Cash Management Services

• \tAble to converse well in Mandarin AND Cantonese to support Hong Kong Segment