Technical Training Instructor

What will you do at Ciena?

Learning Instructional Delivery of training content to customers, partners, and employees to drive adoption and usage of Ciena solutions. Combine a passion for teaching, with enthusiasm for technology, to drive learning and establish positive customer relationships.

Responsible for traditional classroom methods as well as deliver new ways of learning through a variety of media including Virtual and Online Instruction.

Responsibilities

• Regional representative of Ciena to deliver classroom and on-line training to customers and partners.
• Interface with various teams and customers while transferring your knowledge of Ciena products, Services and technologies
• Assist in developing and maintaining training content, lab exercises, presentations, and accompanying training materials.
• Deliver Ciena Product and Solutions training complex training programs in a virtual environment and managing class logistics
• Mentor internal and external authorized instructors as part of a train the trainer program.
• Capture and share best-practice knowledge across the training community.
• Work directly with sales teams to help define training requirements for customer and Ciena employees
• Assist in the installation, maintenance, and troubleshooting of CIENA training systems
• Support the Global account/sales engineering community with pre-sales and post-sales activities around training.
• Keep abreast of Training requirements necessary to meet customer training needs interact directly with other engineering groups and our training development team to ensure applicability and accuracy of training material.
• Significant travel required to customer locations to deliver instructional programs

Success will evidence itself in the following ways:

• Understanding of Ciena product and technologies in both the Packet and Optical arenas
• Knowledge and hands on experience implementing end to end solutions in a client environment with a background in in both the Packet and Optical arenas
• High level of customer first mind set, flexibility, creativity, and dependability
• Ability to adapt/respond in a dynamic, fast-paced, customer-focused network environment characterized by rapid change, minimal lead times, and multiple competing priorities.

Experience

• Technical knowledge in instructional delivery and adult learning to bring next generation training solutions to market.
• Be passionate about learning and adopting new technologies
• Self motivated, independent with strong self confidence
• Excellent presentation / communication skills a must
• Strong technical background and demonstrated ability to teach highly technical topics to a diverse audience effectively both in-person and online with experience in the deployment, Maintenance and troubleshooting of packet optical networks
• Experience working in a multi-cultural environment
• Ability to collaborate and interact with cross-functional organizations both within Ciena, our customers and with our partners in the face of significant challenge or ambiguity
• Remain current on one's learning of Ciena products and services
• Detail-oriented and organized with excellent analytic and problem-solving abilitie
• IP routing knowledge both standards-based theory and configuration\provisioning (OSPF, BGP, ISIS, MPLS based IP VPN's).
• Hands-on experience engineering, testing or deploying networks on Carrier Ethernet or IP based platforms with one or more of the following; Ciena, Alcatel-Lucent, Cisco, Juniper, Huawei, Adva.
• Good understanding of MEF based Carrier Ethernet Services.
• Hands-on experience and working knowledge of provisioning of packet networking related technologies (IP/MPLS, MPLS-TE, MPLS-TP, PBB, G.8032 QinQ, 1588V2 , Synch E services, TDM Pseudowires etc. )
• Ability to demonstrate knowledge in a technology or solution area such as Optical Transport Network (OTN), SONET/SDH, PON/FTTH, photonic layer,
• Experience with SDN/NFV would be an asset.

Experience with DCI or Data Center experience, Metro networks deployment, Video/MSO experience an asset.