Position Summary:
This role is responsible for the ongoing support and upkeep of Windows-based infrastructureboth server and workstation environmentsprimarily focusing on IT security compliance, patch management, and vulnerability resolution across the Asia region.

Key Responsibilities:

• Deliver Level 2 support for system deployment tools (SCCM) and assist in ensuring infrastructure meets internal security policies and external regulatory requirements.
• Investigate and resolve patching failures on both servers and client machines, working in close collaboration with Wintel, Service Desk, and Cybersecurity teams.
• Monitor, manage, and support infrastructure components including:Microsoft Windows Servers
  Windows-based Workstations
  Configuration and deployment tools (e.g., SCCM)
  O365 environment (Teams, SharePoint, OneDrive, etc.)
• Assist in remediation efforts for security vulnerabilities and ensure endpoint and server platforms are continuously compliant with corporate standards.
• Collaborate regularly with the regional Risk, IT Security, and Compliance functions to maintain audit readiness and security posture.
• Drive or participate in key infrastructure initiatives such as software rollouts, endpoint upgrades, or vulnerability remediation projects.
• Log incidents and service requests with detailed documentation, ensuring timely resolution and appropriate escalation when required.
• Maintain and update technical documentation, infrastructure records, and inventory of systems/assets.
• Support backend automation efforts with infrastructure teams to streamline support operations.
• Identify areas of risk across system environments and recommend improvements or mitigation strategies.
• Ensure all technology assets are properly tracked and monitored for performance and security compliance.

Requirements:

• Proven experience supporting Windows platforms in an enterprise environment, especially in the area of patching and vulnerability management.
• Hands-on expertise with SCCM and modern desktop/server management practices.
• Good understanding of Microsoft Office 365 administration.
• Strong troubleshooting and problem-solving skills in endpoint and server environments.
• Familiarity with IT security standards, compliance frameworks, and regulatory guidelines in a corporate IT setting.
• Experience working in cross-functional teams and supporting multiple locations or regions is a plus.