Job Title: Field Engineer

Location: Singapore

Employment Type: Full-Time

Department: After Sales Department

Reports To: Head of After Sales

Salary Range: $2,500 to $2,800 Monthly

Job Highlights:

• Be part of a global leading wellness brand, Technogym, that powers Olympic athletes and is trusted by luxury gyms, health clubs, and elite sports teams worldwide.
• Be part of a high performing team that challenges individual growth while continuously innovating in the fitness and wellness industry.
• Access Technogym world-class fitness equipment for personal training as part of our staff benefits.
• Bike Maintenance Benefit
• Transport Allowance
• No Shift Work

About the Company
SE Active is the exclusive partner for Technogym in Singapore & Malaysia, managing everything from equipment sales to after-sales services and warranty protection. SE Active aims to be the market leader in offering total wellness solutions in both countries, with a customer-first approach to meet fitness and wellness needs. The company's focus is on growing the brand's presence and anchoring market dominance while providing the Technogym experience by embodying its core values.

About Technogym

For more than 40 years, we at Technogym have been helping people live healthier and happier lives. If 50 million people in the world train on our equipment every day, it's not just a matter of chance. We are the global experts of wellness, be it for fitness, health, or sports. Reaching over 100 countries in the world, Technogym has brought wellness through movement to thousands of locations around the world. Technogym produces top-notch fitness equipment found in luxury property gyms and has been the Official Supplier of the Olympic Games for nine consecutive editions, from Sydney 2000 to Paris 2024, supporting Olympic athletes in their quest for excellence.

Job Overview:

We are looking for a dedicated Field Engineer to manage the installation, troubleshooting, maintenance, and servicing of our high-end equipment. In this role, you will be responsible for handling service calls, ensuring timely and efficient delivery of equipment to customers, and maintaining an organized record of all service activities. You will work closely with other Field Service Engineers in the After Sales team and the Head of After Sales to coordinate daily service schedules and assist with logistics, stock management, and showroom upkeep. This role requires proactive customer service, attention to detail, and the ability to represent the company in a professional manner at all times. If you're passionate about technology, fitness, and providing outstanding customer service, we would love to hear from you!

Responsibilities:

• Handle the installation, troubleshooting, repair, maintenance, and delivery of premium equipment to clients, ensuring the highest level of service quality.
• Maintain accurate and detailed records of all service calls, tool inventories, and repair activities.
• Coordinate with the After Sales Support Executive for the seamless issuance of invoices related to service calls, repair work, and replacement parts.
• Support the Head of After Sales and After Sales Support Executive in the efficient scheduling of daily service operations, ensuring that all assignments are completed promptly and professionally.
• Provide prompt, proactive, and exceptional customer service, addressing service installations, complaints, and maintenance needs with a premium-level approach.
• Facilitate and respond to all internal meeting requests in a timely manner.
• Assist the Logistics Executive with inventory management, including stock checks and maintaining spare parts.
• Support logistics operations, including delivery of new equipment, receipt of goods, and local transportation arrangements, ensuring a smooth process.
• Ensure the showroom is consistently well-maintained, with all equipment in optimal working condition, representing the brand's high standards.
• Act as a brand ambassador, consistently representing the company with professionalism, integrity, and a customer-first attitude.

Requirements:

• Diploma or higher qualification in Engineering (Mechanical, Electrical & Electronics) or a related field.
• Minimum 1 year of relevant experience, with prior exposure to facilities/machinery/fitness equipment maintenance and repair preferred. Fresh graduates with the right skills and attitude are encouraged to apply.
• Adequate command of written and spoken English, with confident communication skills to engage effectively with colleagues and customers.
• Organized and detail-oriented, able to maintain a clean and professional workspace.
• Good interpersonal skills with a focus on delivering superior customer service.
• Team player with good work ethic, self-motivation, and a positive, can-do attitude.
• Demonstrates reliability, punctuality, andability to represent the Technogym brand in all interactions.
• Basic IT knowledge is a plus.
• Must hold a valid Class 2B motorcycle license with access to a motorbike for service activities.
• Possession of a valid Class 3 driving license is preferred to drive the company van for service activities.
• Able to lift and carry equipment and materials weighing 20-30 kg as part of regular delivery, maintenance, and installation tasks.

Alignment with our Core Values:

• Refinement: Living in curiosity to drive excellence and improve processes.
  • Behaviours: Curiosity and Process Driven.
• Respect: Respecting others and oneself, with humility in approach.
  • Behaviours: Humility and Self-Worth.
• Reliability: Actions following sincere commitments, accountable for words and actions.
  • Behaviours: Sincerity and Accountability.
• Relentlessness: Challenging what's possible, thriving despite challenges.
  • Behaviours: Possibility & Resilience.
• Resourcefulness: Being creative and proactive in adding value.
  • Behaviours: Proactiveness & Creativeness.