Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead under the Commercial Banking, Business Continuity team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm

• Execute policies and procedures that ensure operational stability and availability

• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools

• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration

• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Foster a collaborative and high-performance culture within the team.

• Establish and enforce incident management processes and standards in line with corporate standards.

• Ensure compliance with regulatory requirements and industry best practices.

• Provide regular updates to senior management and stakeholders on incident status and resolution efforts.

• Prepare and present incident reports and post-incident reviews.

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent

• Formal training or certification on software engineering concepts and 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Proficient in observability and monitoring tools and techniques

• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Possess proven experience in people management, with the ability to lead and motivate a team

• Communicates well with great interpersonal skills

• Possess strong analytical and problem-solving abilities

• Possess ability to work under pressure and manage multiple priorities

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting

• Practical experience with public cloud

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=29f9f0097af1e480c54abe3e61cd7f27