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Information Technology - Scrum Master (Pax Servicing and Day of Travel Exp Systems)
Job post no longer accepts applications
Singapore Airlines Limited
9 days ago
Posted date
9 days ago
Minimum level
Job Description

The successful candidate will be a Scrum Master handling applications, products and initiatives pertaining to Passenger Servicing and Day of Travel Systems.

Key Responsibilities include:
  • Lead and manage assigned suite of applications/products and initiatives for SIA Customer Service and operation Division.
  • Review and analyze business requirements. Liaise with Business users on Business process reviews and improvements. Propose IT solutions that are aligned to the Enterprise Architecture and Digital roadmap.
  • Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
  • Manage the overall delivery of IT projects. Anticipate any potential issues that might impact the project. Track and report project status to project steering committees.
  • Ensure that the processes and procedures are followed for audit compliance.
  • Conduct regular review of application portfolio and technical landscape to identify redundancy and operational inefficiency, and to recommend and implement improvements.
  • Monitor the product roadmap for periodic upgrades. Assist the business in the budgetary sizing of their IT plans.
  • Track and identify feasible airline applications and technologies for potential adoption by business.
  • Any relevant ad-hoc duties.
  • This is an individual contributor role.

  • Degree in Information Technology or related fields.
  • Experience in Agile methodologies and completed at least 3 major projects (Certification scrum master is a plus).
  • Experience in Design Thinking and Business Process Review.
  • Strong analytical, project and vendor management skills (certification for PMP, etc, is a plus)
  • Excellent communications and interpersonal skills.
  • Experience in integration architecture, java, CI/CD and TDD/BDD.
  • Experience in Airline domain/projects (reservation and Departure control) and, awareness on the airline industry standards and technology trends.
Related tags
Information Technology - Scrum Master (Pax Servicing and Day of Travel Exp Systems)
Singapore Airlines Limited
9 days ago