Company Overview

Axend Pte Ltd, established in December 2001 and headquartered in Singapore, is a respected Distributor/Representative specializing in the Electronics Process Assembly Industry throughout Southeast Asia, encompassing Malaysia, Thailand, Philippines, Vietnam, Indonesia, and other key regions. Our core philosophy revolves around delivering comprehensive process solutions to our valued clients, surpassing traditional product distribution, and upholding principles of customer-centricity, innovation, integrity, and quality. Axend is committed to helping businesses optimize their electronics process assembly and achieve excellence in the region.

Job Summary

Join Axend Pte Ltd as a Technical Support Engineer to deliver expert after-sale services, lead process development initiatives, and provide technical solutions that drive customer success and operational excellence in electronics assembly.

Responsibilities

• Execute after-sale services including maintenance, calibration, machine commissioning, and comprehensive operator training to ensure optimal equipment performance and customer satisfaction
• Collaborate with cross-functional teams to conduct rigorous product testing that guarantees successful sales order fulfillment and product reliability
• Provide technical expertise to develop customized solutions tailored to customers' specific electronics assembly applications, supporting sales objectives
• Deliver technically sound presentations and product demonstrations to prospective clients, enhancing sales engagement and customer understanding
• Respond promptly to on-site and off-site support requests, diagnosing and resolving product-related issues to minimize downtime and maintain client trust
• Lead process development efforts by identifying and optimizing machine parameters to maximize production yield, efficiency, and quality in manufacturing processes

Preferred competencies and qualifications

• Degree or Diploma in Engineering with a focus on Electrical, Electronics, Mechanical, or related disciplines
• Strong communication and interpersonal skills to effectively collaborate with colleagues and engage clients
• Demonstrated critical thinking and problem-solving abilities to independently address technical challenges
• Effective organizational skills to manage multiple tasks and responsibilities efficiently
• Self-driven and resourceful with a high level of confidence and maturity