Summary of the Role :
The Wintel Engineer is responsible for providing Subject Matter Expert support, which includes planning, installation and administration of Workplace Management.
The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.

Duties & Responsibilities :
• Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes.

• Plan, implement and support Patch Management and Software Distribution services.

• Design, implement, and maintain AWS or Azure infrastructure and services, ensuring scalability, security, and high availability of applications.

• Deploy, configure, and manage AWS or Azure services such as EC2 instances, VPC, S3, RDS, Lambda, IAM, Azure App Services, Azure SQL Database, Azure Functions, etc.

• Collaborate with development teams to architect and deploy cloud-native applications.

• Implement and maintain automation and infrastructure-as-code (IaC) using tools like CloudFormation or Terraform.

• Troubleshoot and resolve issues related to AWS or Azure infrastructure, applications, and connectivity.

• Implement backup and disaster recovery strategies for AWS or Azure resources.

• Provide administration of back-end infrastructure services with focus on PC Imaging.

• Support desktop and server related escalations pertaining to Workplace Management tools issues.

• Perform Quality Assurance testing for changes to endpoint devices.

• Contribute to the streamlining of daily operational processes, such as automations.

• Ensure smooth running of daily operations.

• Update and maintain proper documentation and reports.

• Any other ad-hoc duties as required or assigned

Requirements :
• Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System.

• Minimum 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HCL Big Fix, MS SCCM, Citrix VDI, Nexthink & etc).

• Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices.

• Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage.

• In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology.

• In-depth knowledge of AWS, Azure services and architecture.

• Familiarity with infrastructure-as-code tools like CloudFormation or Terraform.

• Strong understanding of networking concepts and security best practices in AWS, Azure.

• Experience with CI/CD pipelines and version control systems (e.g., Git).

• Scripting skills in Python, Shell, or other relevant languages.

• AWS, Azure certifications like AWS Certified Solutions Architect, AWS Certified Developer, Azure Administrator, Azure Solutions Architect are a plus.

• Strong analysis and design background with sound documentation experience.

• Proficient in troubleshooting skills.

• Effective communication skills.

• Self-driven and ability to work independently

• Ability to work in a heterogeneous environment.