Support Engineer
SINGAPORE TELECOMMUNICATIONS LIMITED
12 hours ago
Posted date12 hours ago
N/A
Minimum levelN/A
EngineeringJob category
Engineering- Identify and apply appropriate Infrastructure and Platform operational best practices.
- Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
- implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.
- Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
- Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
- Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
- Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
- Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
- Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
- Provide 24×7 standby support, as required.
Skills For Success:
- Diploma/ bachelor's degree in computer science, Information Technology, Engineering, or a related discipline
- Minimal 2-4 years of hands-on experience in IT infrastructure operations.
- Strong hands-on experience with virtualisation and private cloud/Public technologies.
- Demonstrated experience administering system and network infrastructure.
- Practical experience with monitoring, performance management, and capacity planning for infrastructure.
- Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.
Experienced in 2 or more in the following:
- Public Cloud Platforms
- Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).
- Operation, and optimisation of private cloud and virtualised environments, including shared and software-defined storage.
- Hands-on experience with Microsoft Hyper-V, including host configuration, virtual machine provisioning, clustering, storage integration, and performance tuning.
- Virtualisation & Private Cloud
- Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).
- Operating Systems
- Administration and support of Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, storage management, and system hardening
- Network & Security
- Design, configuration, and troubleshooting of enterprise network infrastructure, including routing, switching, and data centre networking to support storage and DR traffic.
- Hands-on experience with Cisco networking technologies, covering LAN, WAN, and data centre environments
- Storage, Backup & Disaster Recovery
- Design, implementation, and operation of enterprise storage solutions, including SAN, NAS, and software-defined storage platforms.
- Experience with backup and recovery solutions for virtualised, physical, and cloud workloads
JOB SUMMARY
Support Engineer
SINGAPORE TELECOMMUNICATIONS LIMITED
Singapore
12 hours ago
N/A
Full-time
Support Engineer