desktop engineer

*Job Summary:

We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software. The ideal candidate will have hands-on experience supporting end users in a professional environment.

Key Responsibilities:

Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).

Install, configure, and maintain desktops, laptops, printers, and other peripherals.

Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.

Set up and support user accounts, email, and access permissions.

Maintain asset inventory and documentation of IT support activities.

Coordinate with vendors for hardware replacements and warranty claims.

Ensure timely resolution of tickets and maintain service level agreements (SLAs).

Educate and guide users on best practices and preventive maintenance.

Required Skills & Qualifications:

1-3 years of experience in desktop support or a similar IT support role.

Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.

Basic understanding of networking (LAN, Wi-Fi, IP addressing).

Experience in end-user support, including remote assistance tools.

Good communication and problem-solving skills.

Ability to work independently and manage time effectively.

Preferred Qualifications:

Certification in CompTIA A+, Microsoft MCP, or similar is a plus.

Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).

Knowledge of Active Directory, Outlook, and remote desktop tools.*