Job Description:

• Provide helpdesk support for operating system (eg. windows 11, Mac OS), software (eg. MS Office, etc.) and mobile device setup, basic printer setup and support.

• Troubleshooting and problem solving for both IT hardware and applications. Escalate issue and involve second-tier support whenever required in order to resolve issues.

• Provide first-tier networking and server-side support, video conference equipment health check and setup, basic telephone system support and assist IT related procurement.

• Perform daily preventive checking for office IT facilities.

• Receive and log IT service requests and incidents into ticketing system, case monitoring to ensure supporting team close the cases.

• Coordinate internal IT related project, vendor management and assist system deployments / upgrades with the appropriate internal teams and suppliers.

• Prepare generate operation report and documentation to ensure appropriate reporting and metrics are being delivered to Manager.