Singapore Airlines is seeking an experienced Ops Commander Lead - DevOps, ITSM &Compliance to oversee high-impact operational incidents, with a primary focus on ensuring compliance. This role is critical in maintaining regulatory standards, security compliance, and driving continuous improvements in IT service management and operational performance. The ideal candidate will possess strong technical skills, including expertise in cloud infrastructure, DevOps tools, and security protocols, along with solid analytical abilities and a deep understanding of security principles. A proven track record of working collaboratively across teams is essential. You will take the lead in compliance governance initiatives while also managing critical incidents and enhancingoperational efficiency throughout the organization.
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Key Responsibilities:
1.Critical Incident Command & Operational Leadership
Take full ownership of high-impact operational incidents, especially thoserelated to cybersecurity. You will act as the incident commander, leadingcoordination, rapid escalation, and resolution efforts to minimize disruptionand restore operations as quickly as possible.
oReview and analyze high-risk security vulnerabilities identified throughscans, threat intelligence, or external reports, and work closely with theInformation Security team to ensure timely remediation.
oServe as a liaison between the Information Security team and operationalstakeholders to ensure prompt remediation of vulnerabilities.
2.Stakeholder Communication & Reporting
Maintain clear and transparent communication with senior leadership and keystakeholders during and after critical incidents by:
oProviding timely updates on incident status, resolution progress, andcompliance adherence.
oFacilitating briefings to keep leadership informed on risk status andoperational readiness.
3.Compliance Monitoring & Regulatory Adherence
Ensure all IT services, infrastructure, and operations comply with industryregulations (e.g., PCI-DSS, ISO 27001, GDPR). Lead efforts to identify, assess,and mitigate risks across DevOps and ITSM processes.
oMaintain a robust compliance framework, ensuring regular audits, assessments,and timely reporting.
oConduct assessments of systems, networks, and applications to verifycompliance with security policies and standards.
oReview configurations, security controls, and access management practices toidentify non-compliance and escalate critical issues for prompt resolution.
4. Collaboration, Cross-functional Communication & Continuous Improvement
Collaborate with cross-functional teams to drive process improvements,automation, and compliance controls.
oIdentify and implement opportunities to optimize IT operations and ensurealignment with organizational goals and industry best practices.
oLead initiatives to enhance operational efficiency, incident readiness, andcommunication across teams.
oFoster a high-performance culture by mentoring teams, promoting collaboration,and championing continuous growth and skill development to build a resilientworkforce capable of handling complex challenges.
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Experience & Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a relatedfield. Advanced certifications in ITSM (e.g., ITIL), DevOps (e.g., AWS, Azure,Docker, Kubernetes), or Compliance (e.g., ISO 27001, GDPR) are highlypreferred.• Minimum 7-10 years of experience in IT operations, with at least 3-5 years ina leadership role overseeing DevOps, ITSM, and compliance functions.• Extensive experience in ITIL frameworks (incident, problem, change management)and practical knowledge of DevOps tools (Jenkins, Git, Terraform, Kubernetes,Docker, CI/CD).• Strong understanding of regulatory compliance in the aviation, finance, orother highly regulated industries.• Proven track record of driving automation and process improvements in IToperations and software delivery.
Skills & Competencies:• Exceptional leadership and people management skills, with the ability to leada cross-functional team and influence stakeholders across the organization.• Strong technical expertise in cloud infrastructure, DevOps tools, and ITservice management platforms.• In-depth understanding of security protocols, data protection, and complianceframeworks within enterprise IT environments.• Excellent problem-solving skills, with the ability to manage complex incidentsand lead effective incident resolution.• Strong communication skills, both written and verbal, with the ability toarticulate complex technical concepts to non-technical stakeholders.• A collaborative mindset with a focus on continuous learning and improvement.